Making sense of what your clients are saying to you

More often than not, when we have just spoken/sold to a parent about our daycare services, we are left wondering if they will ever come back. According to one study, vocals (tone of voice, inflection and any other sounds) constitutes 38% of what a person is communication, verbal (words) 7% and body language (body language, posture, facial expression) 55%. There are five ways in which a body will react to a message. 1. Bored When the listener is bored, he will look at anywhere else except at the person who is talking. They might also perform repeat actions such as tapping toes, swinging feet or drumming fingers. The repetition may escalate as they try to signal their boredom. Some might start yawning or slouching and their facial expression will show a distinct View the rest of this article